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Frequently Asked Questions (FAQ)


How will I get my tickets?

We will email a voucher to you that you can print and take with you to the event. This will be done after we confirm your reservation with the activity provider and secure your seats. We can also fax the vouchers to you or to the hotel where you are staying. Be sure to bring your voucher and ID with you to the event. 

You will receive an Order Confirmation as soon as your order is processed.  It will be immediately sent to you by email.  You will receive a 2nd email with a voucher number or a confirmation number and any additional information such as pickup time or check in time and location and the activity’s direct phone number.  The phone number will also be included in the email.  The date and number of people will be confirmed in this email. Please give us up to 72 hrs. to confirm your tour. Sometimes a tour can be booked up, but there may be last minute openings so please be sure to recheck your email.

We'll issue your tickets and send them to you via email. You can print the tickets on your home computer and bring them with you to Hawaii. Just present them at check-in and you're all set! If you're already here in the islands or you don't have access to a printer, we have a variety of other convenient options that are mentioned below.  No vouchers or confirmation printouts are needed for Lei Greetings.

What if I plan to attend the activity today or tomorrow?

Normally we will have processed your order in 48 hours or sooner. However, if your activity is within that time frame we can process your order much quicker to get the voucher to you.

What if I place an order through but the activity was already booked full?

We can either reschedule you to a different date / time or issue a full refund.

How soon should I book?

There is limited space on all activities so it is best to book well in advance to ensure availability.  We get calls every day for people asking to book activities that have no availability left.  Two months in advance is not too early to reserve the popular activities or any activity that you don’t want to miss. We have a policy in place to encourage you to book as soon as possible and secure your reservations. As long as you give us at least 48 hours notice before the start of the event, we can make every effort to reschedule to a more convenient time for you.

What if I lose my voucher?

We can send you out a new voucher (via email or fax) or, if you have no way of receiving a voucher, we can also fax it to the activity provider and the voucher will be waiting for you. Please be sure to bring ID with you to the event.

 Do I have to pay sales tax?

No, but Hawaii Discount charges a 7.1 % fee on on all activities across the board to cover harbor fees, fuel surcharges, applicable taxes, handling fees, convenience charges, and other various charges that we pay on your behalf, except where noted.

What is your cancellation policy?

Changes and Cancellations

* Changes and cancellations are allowed up to 48 hours prior to tour commencement without penalty.
* No-shows and changes or cancellations within 48 hours are subject to a full charge.
* No refunds are available once a tour has commenced.

* Due to airline tickets restrictions, all tours which include airfare are non-refundable once the reservation is purchased.
* Airline tickets are non-changeable and non-transferable.

If a charge is disputed and unjustified there is a $35.00 additional charge to the original amount regardless of the amount that was disputed.

For all orders, it is your responsibility to review the voucher and to contact if any information is incorrect / to make any changes.

I have more questions or special needs. What do I do?

Do not hesitate to call us at 866-482-9775 or 843-906-9996 or you can email us.

Hawaii Discount